Terms of Service

Welcome to Grovvve. By using our services, you are agreeing to these Terms of Service ("Terms"), which form a legally binding contract between you (the "Account Owner") and Grovvve Ltd ("we", "us", or "our"). If you allow others to use our services under your account ("Team Members"), they are also bound by these Terms.

To use our services you must accept these Terms. If you do not agree, neither you nor any team members may access our platform. If you become aware of a team member violating these Terms, you must immediately revoke their access.

We may update these Terms at any time, effective immediately upon posting. Continued use of our services after any changes constitutes acceptance of the revised Terms.

To access our services, you must create an account. You commit to providing accurate and up-to-date information and maintaining its accuracy. You are responsible for all activities under your account, including those of users, and must keep passwords secure and confidential.

Notify us immediately if you suspect any unauthorised use of your account. Any breach of these Terms by you or users can lead to immediate account suspension or termination.

Grovvve provides its services at rates outlined on our website. You are responsible for paying all applicable subscription fees. All listed prices exclude applicable taxes, which you must also pay.

We may introduce new services with additional fees or modify existing fees with 30 days' notice. We reserve the right to suspend or terminate your service if you fail to make payments.

Cancellations and refunds are covered by our Refund Policy (grovvve.com/refunds), which forms part of these Terms.

To process client payments through Grovvve, you must accept the Stripe Connected Account Agreement. Grovvve may handle certain Stripe Payment Processing operations, including managing transaction information and handling disputes.

You agree to adhere to the Stripe Connected Account Agreement. Funds may be held for verification purposes. You authorise recovery of funds due to chargebacks or disputes. You are responsible for any chargeback fees.

By using our service, you consent to the collection and use of personal information as detailed in our Privacy Policy. You must comply with applicable privacy laws and ensure all necessary consents are obtained from your clients for the use of their data by Grovvve and third parties.

Where you use Grovvve to store, manage, or process personal data relating to your clients, you act as the data controller and Grovvve acts as the data processor, as defined under UK GDPR and EU GDPR. As the data controller, you are responsible for ensuring you have a lawful basis for collecting and processing personal data, including any special category data such as health information.

A Data Processing Agreement ("DPA") governs the processing of personal data by Grovvve on your behalf, as required under Article 28 of UK GDPR and EU GDPR. The DPA forms part of these Terms. A copy is available on request at privacy@grovvve.com.

You retain full ownership of all client data, session notes, and content you create within the service. You grant Grovvve a limited, non-exclusive, royalty-free licence to use, reproduce, and display your data solely for providing the service, including debugging, testing, support, and development.

Grovvve may use anonymised or aggregated data for improving the service and analytics, provided personal information is not identifiable.

Grovvve holds all rights to the service, including software, websites, servers, and branding. Subject to these Terms, we grant you a limited, revocable licence to access and use the service. You are prohibited from unauthorised use, copying, or alteration of any part of the service.

Grovvve provides the service on an "as is" basis. We disclaim all warranties, express or implied, to the fullest extent permitted by law. We cannot guarantee the service will be free of errors or interruptions.

To the fullest extent permitted by law, Grovvve excludes liability for indirect or consequential losses, or for unauthorised use of your account. Our total liability arising from or related to these Terms is limited to the amount you paid us in the 12 months prior to the claim.

Either party may terminate at any time. Grovvve may suspend or terminate your access immediately for material violations of these Terms or non-payment.

Upon termination, you must export your data before the account is closed. Grovvve will retain your data for 45 days following termination to allow export. After this period, all personal data will be permanently deleted from our active systems within the timeframes set out in our Privacy Policy and DPA.