Refund Policy

Every plan starts with a 30-day free trial. No payment details are needed to start it and nothing is charged during it, so there is nothing to refund. If you do not choose a plan before the trial ends, your account simply stops being active; your data is kept as described in our Terms of Service so you can export it.

You can cancel a monthly plan at any time from Settings → Subscription. Cancellation takes effect at the end of the billing period you have already paid for, and you keep full access until then. You will not be charged again.

We do not refund part of a month that has already started, except in the cases listed in section 5.

If you change your mind after buying an annual plan, ask for a refund within 14 days of the charge and we will refund it in full. This applies to the first annual payment and to each annual renewal.

After those 14 days, an annual plan is not refunded pro rata. If you cancel, it does not renew and you keep access until the end of the year you paid for.

A plan change takes effect straight away and is prorated for the rest of the current billing period. Moving to a higher plan, you are charged the difference at once. Moving to a lower plan, the unused difference is kept as credit on your Grovvve account and used against your next invoices; it is not paid back to your card.

Whatever your plan, we refund:

• Duplicate charges, and charges made in error.
• Any charge taken after you cancelled.
• A price increase we applied without the 30 days' notice our Terms of Service require.
• A period in which Grovvve was unavailable or materially not working for a significant time because of a fault on our side, in proportion to the time lost.

One-off top-ups (extra AI notes and transcription, telehealth minutes or text messages) can be refunded in full within 14 days of purchase if none of the top-up has been used. Once any of it has been used, or after 14 days, top-ups are not refundable. Top-up balances do not expire while your account is active.

Free months earned through the referral program are account credit, not money. They cannot be refunded or exchanged for cash, and are governed by the Referral Program Terms.

Payments your clients make to you through Grovvve (invoices and payment links) are between you and your client. Grovvve does not issue refunds for them. You can refund a client yourself through your connected payment provider, and you are responsible for your own refund and cancellation policy towards your clients.

Email support@grovvve.com from the address on your account, with the date and amount of the charge. We reply within one business day and, where a refund is due, process it within 5 business days. Refunds go back to the original payment method; your bank or card issuer may take a further 5 to 10 business days to show it.

If you think a charge is wrong, please contact us before opening a dispute with your bank. We can usually fix it faster, and a chargeback can pause your account while it is reviewed.