Referral Program Terms

Every Grovvve account receives a unique referral link. You may share that link with colleagues who are not already Grovvve users and who are eligible to subscribe in a market where Grovvve operates.

A referral is only valid where the person signing up is a genuine, independent new customer. Referring yourself, an additional account you control, or a person acting on your behalf is not a valid referral.

A referral is recorded when someone creates a Grovvve account using your referral link. At that point the referral is pending and no reward has yet been earned.

A referral converts, and a reward is earned, only when the referred person has been a paying subscriber for 30 continuous days following their first successful payment. This 30-day activation requirement exists so that rewards reflect genuine, lasting recommendations.

If the referred person cancels, lapses, or their subscription otherwise ceases to be active before that 30-day period completes, the referral expires and no reward is earned. A referral that has expired does not revive if the person later resubscribes.

Rewards are earned according to the tier structure shown in your Rewards page in the product, which sets out how many free months are earned at each number of converted referrals. We may adjust that structure in line with section 8.

A referred person may only ever generate one reward. If they cancel and subscribe again at a later date, no second reward is earned.

A person who signs up through a valid referral link receives an extended free trial, currently two additional weeks beyond the standard trial. The extended trial is applied automatically at signup and requires no payment details.

The extended trial is not available where the referral is invalid, including a referral to yourself or to an account you control.

Free months are applied automatically as a credit against your Grovvve subscription. Where you have an active paid subscription, the credit is applied as a discount taking effect from your next billing period; it does not refund or reduce a period you have already paid for. Where you are still within a free trial, the credit extends your trial instead.

Credits are applied sequentially, never at the same time. If you earn further rewards while a credit is already running, the new credit is queued and begins once the current one finishes.

Credits have no cash value, cannot be exchanged for money, and cannot be transferred to another person or account.

The maximum free credit that can be earned through the referral program is 24 months across the lifetime of an account. Once that maximum is reached, further referrals do not earn additional months.

If you consistently refer at a level that reaches this maximum, please contact us — we would rather talk to you about a more suitable arrangement than have you keep referring for nothing.

If you cancel your Grovvve subscription, your referral link stays active and colleagues can still sign up through it. Rewards you have already earned are not forfeited; any credit that was running is suspended, and the unused portion resumes if you reactivate your subscription.

Rewards cannot be applied while you have no active subscription and no running trial. They are held until you have a subscription to apply them to.

We monitor the referral program for patterns that indicate abuse. The following are not valid referrals and do not earn rewards:

• Referring yourself, or any additional account you own or control
• Coordinated arrangements in which people sign up through each other's links without a genuine intention to remain subscribers
• Referrals generated by automated means, bulk unsolicited messaging, or paid advertising that misrepresents Grovvve
• Referrals where the sign-up details appear to be fabricated or duplicated

Where a referral is flagged for review, the reward is held rather than refused, and a person reviews it. We do not suspend or terminate accounts automatically on the basis of an automated signal.

Where we determine that a referral is invalid, we may decline the reward, and may reverse a credit that has already been applied. Where we determine that an account has engaged in deliberate and repeated abuse of the program, we may remove that account from the program.

We may modify these terms or the reward structure, and we may pause or close the referral program. Where we make a material change, or pause or close the program, we will give at least 60 days written notice to participants with earned or pending rewards, sent to the email address on the account.

Rewards already earned at the time of a change, pause, or closure will be honoured. Pausing the program stops new referrals being recorded and new rewards being earned; it does not remove credit you have already earned.

A referral that is pending at the time the program closes, and which would have converted under these terms, will be honoured through its 30-day activation period.

To operate the program we record which account referred which, the status and timing of each referral, and a limited set of technical signals used to detect abuse. Those signals include a one-way, irreversible hash of the network a signup came from. We do not store the raw IP address.

We do not disclose the identity of the people who sign up through your link. Your Rewards page shows how many referrals you have and their status, but not who they are — a colleague's subscription is their own business, and in this profession they may also be your supervisee or your client.

The referral program never involves patient or client data of any kind. Our general handling of personal data is described in our Privacy Policy.